Return Policy

At Wren Engineering, we are committed to providing high-quality engineering products, industrial equipment, and global trade solutions with transparency, reliability, and customer satisfaction. This Selling Policy outlines the terms and conditions governing the sale of our products and services.

1. Product Availability

All products displayed on our website are subject to availability. Some products may require manufacturing, procurement, or import before dispatch. Product availability may change without prior notice.

2. Pricing

Product prices are subject to change without prior notice depending on raw material costs, international market conditions, currency fluctuations, taxes, duties, and logistics charges.

3. Quotations

All quotations provided by Wren Engineering remain valid only for the period specified in the quotation document unless otherwise stated. Prices may vary after the validity period expires.

4. Order Confirmation

Orders are considered confirmed only after receiving a written Purchase Order (PO), required technical specifications, and applicable advance payment, if required.

5. Payment Terms

• Advance payment may be required for customized or imported products.
• Balance payment shall be made as per mutually agreed payment terms.
• Accepted payment methods include bank transfer and other approved payment options.
• Late payments may result in delayed deliveries or order cancellation.

6. Product Specifications

Product images, dimensions, colors, and technical specifications shown on the website are for reference purposes only. Actual products may vary slightly depending on manufacturer specifications or production updates.

7. Customized Products

Customized, made-to-order, or specially manufactured products are produced according to customer-provided drawings, specifications, or approved samples. Such orders cannot be cancelled once production has started.

8. Quality Assurance

Every product undergoes quality inspection before dispatch. Third-party inspection services can also be arranged upon customer request, subject to applicable charges.

9. Shipping & Delivery

Delivery timelines depend on product availability, manufacturing schedule, procurement requirements, customs clearance, and transportation conditions. Estimated delivery dates are indicative and may vary due to unforeseen circumstances.

10. International Sales

For export orders, customers are responsible for complying with their country's import regulations unless otherwise agreed. Wren Engineering provides the required export documentation and shipment support.

11. Taxes & Duties

Applicable GST, customs duties, import taxes, local taxes, or other government charges shall be borne by the customer unless specifically mentioned in the quotation.

12. Warranty

Warranty terms vary depending on the product and manufacturer. Warranty coverage applies only to manufacturing defects and does not include damages caused by misuse, improper installation, accidents, or unauthorized modifications.

13. Returns & Replacements

Customers must inspect products immediately upon delivery. Any shortages, damages, or defects should be reported within the specified period. Return or replacement requests are subject to verification and approval.

14. Limitation of Liability

Wren Engineering shall not be liable for indirect, incidental, special, or consequential losses arising from delays, transportation issues, installation errors, or improper product usage.

15. Customer Responsibilities

• Provide accurate technical specifications.
• Provide complete shipping and billing information.
• Ensure timely payments.
• Inspect products immediately upon delivery.
• Follow manufacturer installation and operating instructions.

16. Contact Us

If you have any questions regarding our Selling Policy, products, or services, please contact Wren Engineering. Our team will be happy to assist you with product selection, quotations, procurement, shipping, and after-sales support.